Information - Please Read Carefully
[ABOUT ME]
Why ABOUT ME instead of ABOUT US? Because this is a one-man operation. My business is located in Tokyo, Japan, within close proximity to Gundam Base.
I have direct access to most limited Gunpla and, as a result, have earned a solid reputation as a second hand seller of these products over the last few years. Follow this link to Gunpla Garage Sale, the largest Gunpla sales group on Facebook. Ask about me if you're looking for a reference. Or, if you can't find what you're looking for here, shop around and try your luck among a community of trusted sellers.
Due to the steady growth of business that I was receiving after two years of selling on Facebook, the next logical step was for me to open an online shop, if only to keep things better organized and improve efficiency. So, in June 2019, I launched Side Seven Exports. To learn about my how my operation works, please carefully read the following:
[FOR THE PURCHASE OF GUNDAM BASE ITEMS]
Simply put, if Gundam Base has an item in stock, I have it in stock. You place your order and I will pick up your item from Gundam Base the same week. I make 1-3 Gundam Base runs per week. If an item that you order sells out before I can purchase it, I will inform you. Your options will be either an immediate refund or, if you prefer, being placed on a waiting list until the item that you ordered is back in stock. The reason I use this process is because my storage space is limited, and I do not have enough room to keep every available Gundam Base item in my own personal stock. Gundam Base has a five-item purchase limit for each product, so please don't overdo it.
Please use this link to see their full catalog and check on what's in stock.
(在庫あり = In stock)
(残りわずか = Only a few left)
(在庫なし = Out of stock)
[FOR THE PURCHASE OF P-BANDAI ITEMS]
When you order a P-Bandai product, please keep in mind that you will often be purchasing a pre-order for an item that will be released a few months down the line. For pre-order items, the scheduled shipment months will be included in the product title. For example, if a pre-order is marked with a ‘January & February Ship Date’, then your order will be shipped within that time frame. If your order includes items with different scheduled shipment months, I will wait until I have all the items in stock and ship them all together.
[PLACING ORDERS ON LAYAWAY]
Side Seven Exports has a layaway program. Simply place your item in the shopping cart and go to checkout. DON'T use Express Checkout. In the 'Payment' section of checkout, select the ‘put it on lay-buy’ option, pictured below, and you’ll be able to choose a 1-5 month payment plan. A down payment of at least 20% will be required. This option is perfect if you don’t want to miss out on a popular item, but can’t pay the full price right away. It should be noted that there is a 1.9% fee from Lay-buy to use the service.
[CONTACT INFORMATION]
If you have any questions or requests, please email me at sidesevenexports@gmail.com or message me on Facebook Messenger. Please understand that I have a ton of messages to reply to every week. It may take a a while for me to get back to you. I apologize in advance for the wait.
[ORDER CANCELLATION]
Orders can be cancelled at any time before shipment. It will take a few days for me to process the request. Cancellations will not be made after an order has already been shipped. If you still wish to receive a refund after the order arrives, please ship the item back and I will issue a refund after the order is returned to me. Refunds will be offered if an item is lost or damaged in transit.
[SHIPPING]
Due to Covid-19, Japan Post has restricted or, in some cases completely suspended shipping to several countries. If shipping to your country has been completely suspended, then I will hold your orders until services resume. In most cases, such as with the U.S., the restrictions only affect Airmail. Surface Mail is still available in these cases. If your country is currently affected by the Airmail suspension, I will be using Surface Mail. Surface Mail can take between 2-3 months to deliver a package. It is unfortunate, but it is the only affordable option considering the circumstances. The service is slow, but it is reliable, and shipments will still include tracking numbers and insurance. Please follow THIS LINK to check if your country is affected by these temporary restrictions. If your country is not on the list, then the usual shipping policy, seen below, still applies. Please be aware that, even with Airmail, there may still be delays within the postal systems due the ongoing pandemic. As of right now, it is uncertain when Japan Post will completely resume normal service. I will be posting updates as the situation changes. Please keep all this information in mind before making a purchase.
Worldwide shipping is already included in the price. Please be aware that it usually takes me up to two months to ship an order due to the large number of orders that I must process. Again, this is a one-man business. I personally package and ship each and every order. I apologize in advance for the long wait times. If you require an item by a certain date, for example as a birthday gift, or because you're moving house, please inform me through email or Facebook Messenger as soon as possible, and I'll place your order in my next shipment. Please, only make this request when necessary. On average, it takes 1-3 weeks for an item be delivered after it is shipped. After you place an order and receive the confirmation and invoice via email, your next update will only be after your order is shipped. When your order is shipped you will receive an automatic notification with a tracking number.
I don't claim to offer the fastest service, but I can provide you with access to Japan limited Gunpla at a fair price.
So welcome, potential customers, to Side Seven Exports. I look forward to doing business with you.
Sincerely,
Gunpla Gus